Frequently Asked Questions

Find quick answers about Botluxe products, shipping, warranty coverage, returns, and customer support.

How long is the warranty?

Most eligible Botluxe products include a 1-year limited warranty beginning on the purchase date. For quality-related issues, contact us with your order number and a description of the issue.

What is your return window?

Undamaged items may be returned within 30 days of delivery, provided they include the original packaging, accessories, and proof of purchase.

How long does shipping take?

Orders are normally processed within 1-2 business days. Delivery usually takes 3-9 business days after dispatch for orders shipped from our US warehouse.

What if I receive a defective or damaged item?

Contact us as soon as possible after delivery with your order number, photos of the packaging, and clear photos or video of the issue.

How do I start a return?

Email marketing@air-robo.com with your order number and reason for the return. Wait for return authorization before sending anything back.

When will I receive my refund?

Refund or exchange requests may take 14-28 days to complete. For an approved return, the refund may take up to 45 days after the returned product is received.